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1. What do I need to know to get started snowshoeing?

Anyone can snowshoe, it's as easy as walking and fun for all ages and fitness levels. Snowshoeing gives you a great low-impact, heart-healthy workout that burns approximately 25 percent more calories than walking.

Today’s compact, streamlined frames and asymmetric shapes enable snowshoers to have a normal stance and natural stride. Easy-to-use bindings provide directional control and stability in variable terrain and snow conditions. And with models designed specifically for men, women and children, Tubbs makes snowshoes to fit every adventure and budget.

2. What model/series and size is right for me?

There are a number of factors which come into play when choosing a snowshoe. Weight including gear, intended use, snow conditions and the terrain, all play an important role. Click here to use Choose Your Shoe, a great interactive tool to help you find the perfect snowshoe.

3. Where can I find a list of Tubbs Snowshoe dealers in my area?

For a complete listing of Tubbs Snowshoe dealers in your area, click here to use our dealer locator. Tubbs Online Dealers provide a great "Buy Now" opportunity!

4. What is Tubbs warranty policy?

Tubbs Limited Lifetime Warranty (exc. Sojourn, Discovery, Youth, Kids, Accessories, and Rental/Demo Products)

Tubbs warrants this product to be free from defects in materials and workmanship for life of the product to the original purchaser, as validated by a copy of your original sales receipt. It will be repaired, or replaced if it is found to be defective in materials or workmanship.

Tubbs One Year Limited Warranty (Sojourn, Discovery, Youth, Kids, Accessories,& Rental/Demo Products)

Tubbs warrants this product to be free from defects in materials and workmanship for one year, from date of purchase, as validated by a copy of your original sales receipt. It will be repaired, or replaced if it is found to be defective in materials or workmanship.

For the complete details of Tubbs U.S. “Lifetime” and “One Year” Warranty policies click here. For all other countries, see below.

If your product is verified as having a valid warranty issue we will repair or replace the product free of charge. In the event, an exact replacement (Model, size, and/or color) is no longer available; we will replace your product with one of comparable performance, size and value. This applies to replacement parts as well.

What is Covered

Broken Rivets due to a manufacturing defect.
Broken or cracked buckles due to a manufacturing defect.
Broken or cracked binding housing or strap due to manufacturing defect.
Broken Frame due to a manufacturing defect.
Broken Toe cord due to a manufacturing defect.

What is Not Covered

Torn Decking.
Any problem resulting from misuse, abuse, or neglect. This includes but is not limited to bent and/or broken frames.
Cosmetic issues including decking scratches, scuffs, abrasions, sun-faded graphics, and frame oxidation.
Damage caused by any modifications made outside of the TUBBS facility.
Normal wear and tear, i.e., decking, crampons, etc.

What to Do if You Have a Warranty Issue

Return the product to the authorized TUBBS dealer where the product was originally purchased if possible.
Bring a copy of your original Sales Receipt.
Your Dealer will contact TUBBS for a return authorization.
The consumer is responsible for return shipping to TUBBS.
TUBBS will pay return shipping to customer.
Information contained herein applies to U.S. Warranty Only.
For Canada contact TUBBS at 1- 877-393-7049.
For all other International warranty concerns click here for contact information.

5. What do I do if I have a defective product?

Take your product to the nearest Tubbs dealer to have them send it back to us for you. The dealer will obtain an RA# (Return Authorization Number), which you will need if you want to track your product at Tubbs. Dealers usually give an accurate opinion on whether your product has a manufacturer's defect, but the Tubbs warranty department will make the final decision.

6. I want to upgrade my binding, what do I do, what is compatible?

If your Tubbs snowshoes have a rotating toe cord, your bindings can be easily upgraded. Please see your dealer for price and availability of Tubbs binding upgrade kits.

7. Where should I go to try snowshoeing?

Visit www.Tubbs-TrailNet.com to find over 3,200 snowshoe trails for every ability. The searchable database allows you to: plan winter snowshoe hikes or walks in your area, create and print customized itineraries, and submit or review a trail and get a FREE Tubbs fleece hat or chance to win great prizes.

8. How do I get a Tubbs Snowshoes brochure?

Our 09/10 consumer brochure is available for download below. If you are interested in ordering one (free!), email us your info, and we'll send one your way.

Click here for the PDF of our brochure.

For a brochure in German click on the link below.

Click here for the PDF of our German brochure.

9. My dealer has a model/series I can't find on your web site. What is it?

If you have a snowshoe you do not see on the website, click here for a list of older Tubbs Snowshoes.

10. What accessories are available for snowshoeing?

Tubbs adjustable-length poles lend added security and stability on uneven, steep or icy terrain - as well as turn an outing into a total body fitness workout. Tubbs water-resistant and breathable, full-length nylon gaiters provide protection by keeping snow out of boot. Tubbs Napsack Pack provides the perfect way to carry snowshoes! Click here to view Tubbs accessories.

11. What type of footwear do I need for snowshoeing?

Lightly insulated, waterproof and supportive hiking boots are best. Tubbs Snowshoes fit a variety of boot styles and sizes (i.e. soft pack, hiking, mountaineering, and snowboard boots).

12. How do I care for my aluminum snowshoes?

Aluminum frame snowshoes with synthetic decking materials, or polyurethane composite/plastic snowshoes require no maintenance. Remove excess snow and store for future use.

13. What is the standard care for my wooden snowshoes?

Traditional wood frame snowshoes with rawhide or neoprene lacing do require annual care. Keep rawhide lacing well varnished to prevent premature fatigue from moisture, and make sure to store out of the reach of animals. Neoprene lacing can fray with use; fraying can be arrested by quickly passing a flame over the lacing.

14. How do I contact Tubbs Snowshoes?

For questions regarding warranty, please read our Warranty Policy (links to Tubbs warranty policy) and/or visit a) the dealer where you made your Tubbs Snowshoe purchase, or b) the nearest Tubbs Authorized Dealer.

If you need to contact Tubbs Customer Service for any other reason, please send them an email using the provided links.

MEDIA, MARKETING
EVENTS
SALES, BECOMING A DEALER
WEB SITE ISSUES
TECH SUPPORT/CUSTOMER SERVICE USA ONLY
OTHER / INTERNATIONAL:

15. According to Tubbs selection chart, I have the right size snowshoe, but I still sink. Why?

The flotation ability of a snowshoe is a function of its surface area, user weight (including gear) and snow conditions. While more surface area means more flotation, the largest snowshoe is not nessarily the best choice for all users. A heavier person typically needs a snowshoe with more surface area or flotation; a lighter person needs less. Tubbs Snowshoes come in different sizes so that you can find the perfect balance of flotation, efficiency and maneuverability. Remember, no snowshoe will enable you to walk on the surface of the snow. Snowshoes simply keep you from sinking and enable you to navigate to your final destination more comfortably and efficiently.